Privacy Policy
Cassandra Parrish Wellness (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store and disclose personal information when you:
Visit our website
Contact us by phone, email or online
Book consultations or services
Purchase programs or products
Engage with us in any other way
By using our website or services, you consent to the handling of your personal information as described in this policy.
If you have questions, please contact us using the details at the end of this policy.
1. Personal Information We Collect
We may collect personal information such as:
Name, age, gender and date of birth
Contact details (email, phone number, address)
Health and wellness information relevant to consultations
Appointment and consultation records
Payment and transaction details
Communication preferences
Website usage data (IP address, pages visited)
Any other information you choose to share with us
Where lawful and practical, you may choose to remain anonymous or use a pseudonym when dealing with us.
2. How We Collect Information
We collect personal information:
When you book or attend consultations
Through forms, emails, calls or messages
When you subscribe to newsletters or downloads
When you visit our website
Through third-party booking or payment platforms
Sometimes we may receive information from:
A guardian or responsible person
Other healthcare providers (with your consent)
Service providers who support our business
If you choose not to provide requested information, we may be unable to deliver services.
3. Why We Collect Your Information
We collect and use your information to:
Provide consultations, programs and services
Communicate with you and manage appointments
Process payments
Maintain client records
Improve our services and website
Send relevant education, newsletters or offers (you can opt out anytime)
Meet legal or regulatory requirements
4. Sensitive Information (Health Data)
Because we provide nutrition and wellness services, we may collect health information, which is considered sensitive information.
We only collect and use this information:
For your care and services
With your consent
Where required or permitted by law
5. Cookies & Website Tracking
Our website may use cookies or analytics tools to understand website usage and improve user experience.
You can disable cookies in your browser settings, though some features may not work properly.
6. Disclosure of Information
We may share information with:
Payment processors
IT and administrative service providers
Professional advisers
Other healthcare providers (with consent)
Legal authorities when required
We do not sell your personal information.
7. Marketing Communications
We may send newsletters, health information or offers.
You can unsubscribe at any time using the link provided or by contacting us.
8. Storage & Security
We take reasonable steps to protect your information, including:
Secure digital systems
Password-protected devices
Encrypted platforms where possible
Limiting access to authorised personnel
However, no online system is 100% secure.
9. Access & Corrections
You may request to:
Access your personal information
Correct inaccurate details
Request deletion where appropriate
We may need to verify your identity before processing requests.
10. Complaints
If you have privacy concerns, contact us in writing.
We aim to resolve complaints within 30 days.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Overseas Users
If you access our services from outside Australia, your information may be transferred to and processed in Australia.
12. Policy Updates
We may update this policy from time to time. Updates will be posted on our website.
13. Contact Us
Cassandra Parrish Wellness
info@cassandraparrish.com.au
0449105177
Sunshine Coast Qld, Australia
This Privacy Policy was last update 12/02.2026